At Teva Store, we’re committed to getting your adventure-ready footwear to you as efficiently as possible. Whether you’re hitting the trails or relaxing at home, our shipping and returns policies are designed with your convenience in mind.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to meet your needs:

  • Standard Shipping ($12.95) – Shipped via DHL or FedEx with delivery in 10-15 business days after shipment
  • Free Shipping – Available for orders over $50, shipped via EMS with delivery in 15-25 business days after shipment

International Shipping Note: We ship worldwide except to Asia and certain remote areas. International customers are responsible for any customs fees or import taxes.

Returns & Exchanges

We stand behind our products, but understand that sometimes returns are necessary. Our hassle-free return policy ensures your shopping experience remains as smooth as our best-selling sandals.

Return Policy Details

  • Returns and exchanges must be initiated within 15 days of receiving your order
  • All items must be in original, unworn condition with all tags attached and in original packaging
  • Customers are responsible for return shipping costs unless the item is defective or incorrect

Important Hygiene Note: For hygiene reasons, Slippers and Sandals/Flip Flops marked as final sale cannot be returned unless defective.

How to Return or Exchange

Follow these simple steps:

  1. Contact Us: Email [email protected] with your order number and return request (see template below)
  2. Wait for Approval: Our team will respond within 2 business days with return authorization
  3. Package Your Items: Securely pack the items in their original packaging
  4. Ship Your Return: Send to:
    Teva Store Returns
    4142 Coplin Avenue
    Phoenix, US 85034
  5. Track Your Return: Keep your shipping receipt for tracking

Refund Process

  • Timing: Refunds are processed within 5-7 business days after we receive and inspect your return
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Process

  • Follow the standard return process above
  • Clearly indicate your desired replacement item in your return request
  • We’ll ship your new item once we process the return
  • You’ll be responsible for any price difference and new shipping costs

Damaged or Defective Items

If your Teva gear arrives damaged or defective:

  • Contact us within 3 days of delivery at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange a free replacement or refund

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear Teva Customer Service,

I would like to request a [return/exchange] for my order #[Your Order Number].

Item(s) to return: [Product Name, Size, Color]
Reason for return: [Please specify]

For exchanges: Desired replacement: [Product Name, Size, Color]

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

International Returns

For our global adventurers (excluding Asia and certain remote areas):

  • Follow the same return process
  • You’re responsible for all return shipping costs and any applicable customs fees
  • Refunds will be issued in USD

For any questions about our shipping or return policy, contact our adventure guides at [email protected]. We’re happy to help!